Publisher review:Real Assistant enables your operators to chat one-on-one with your website visitors. Real Assistant enables your operators to chat one-on-one with your website visitors.
Sales operators can boost sales by aiding visitors with pre-purchase questions. Support staff can provide live customer service from your website.
General Features
Text/HTML Chat Real Assistant displays chat text in standard HTML and supports common HTML formatting features. This keeps bandwidth down and is more lightweight than plugin and Java based solutions. In addition, it allows for images, text formatting, and links. Passive Chat Initiation The classic, passive website code displays a "Live Help" or "Leave Message" link that your users can click to request help. The request will be routed to an operator in the zone or the user will be able to leave a message. This is ideal for support pages where users may wish to ask a support question.
Proactive Chat Invitations The proactive chat code lets your operators invite visitors browsing your site into chat. Visitors will see the operator's invitation and can accept or decline it. This is ideal for sales pages where operators can answer last-minute questions and close sales.
Fully Brandable and Customizable You can easily customize the appearance of the chat windows from the admin area and can further brand the software by editing specific pages yourself. This lets you fully customize the application to meet you or your clients needs. Unlimited Operators Real Assistant lets you add as many operators as your site needs at no additional cost. In addition, there is no cap on the number of operators that can be signed in at the same time. Unlimited Chats Just like unlimited operators, Real Assistant also allows for unlimited simultaneous chats. This will ensure that your operators can help as many people as needed, once again at no additional fee. Fully Web Based Real Assistant is fully web based solution and requires no additional plugins or downloads. Because of this, you and your operators can use the software from almost any computer with an internet connection and a modern browser. 100% ASP Script The application is written solely in classic ASP script. No additional third party components are needed. The software will run on almost any shared Windows based hosting account that supports ASP 3 or newer. Self Hosted With Real Assistant there is no need for you to pay someone else a monthly fee to host your live help service. Host the software on the hosting account you are already paying for and you can save up to hundreds or thousands of dollars per year. Admin Features
Web Based Configuration After setting basic settings like database information and file paths, further configuration can be done through the easy-to-use web based interface in the admin area. The Config page lets you change the logo, alter the appearance by changing three stylesheets (CSS), and set several other settings like chat limit and chat refresh rate. Operator, Message, Presponse, Status Set, and Zone Management The admin area provides a straight forward web based interface for managing operators, messages, stored responses, status sets, and zones. The admin can easily browse, create, edit, and delete any of these. Browse Chat Transcripts Chat transcripts are saved for every chat, along with other related data like user environment stats, search keywords, chat feedback, and other chat details. The admin can browse through transcripts and see all of this data when viewing a specific transcript. Operator Features
Fully Web Based Unlike many other live service solutions, Real Assistant does not require that operators download a Windows based client application to use the software. Real Assistant is fully web based, including the operator watch panel, which will run on almost any internet connected computer. User Balancing When a visitor requests help, the request will be pooled to the least busy operator in the zone. This prevents some operators reaching their "Chat Limit," as set in the admin area, while others having no chats. The pooling will keep all the operators in the zone at the same level. Extended Operator Area Real Assistant provides a more advanced operator management area. Operators can now update their own profiles and easily manage and answer messages left by users when operators were not available.
Stored Responses - "Presponses" Presponses allow for operators to more efficiently provide support by giving them easy access to common responses. When a stored response can be used, all the operator has to do is select it from a drop down list in the chat window. Links and Push Pages Other features that let operators better assist users are links and push pages. Clickable links let operators point users to information provided on your website or to order pages. Push pages let operators actually open a web page on the visitor's computer. Live Traffic Info and Proactive Chat When proactive code is added to your website, operators can actually see users as they browse. The oeprator can see a visitor's current page, current zone, status, and time on site. If the operator clicks the user, he can invite the user into chat for one-on-one assistance.
User Environment Stats While in chat, operators can see the user's environment stats such as IP, browser, and operating system. The operator can also see the user's referrer, chat jump page, and search term used to find the site.
Browse Chat Transcripts and Feedback From their management area, operators can now browse through their chat transcripts and see the related feedback chat users have left about them. This lets operators improve their chat support and sales skills by reviewing what they have done and how users have responded. Chat Features
Rich Formatting Because chats are sent as HTML, formatting features like bold, italic, and underline are supported. Also, this allows for operators to send images and to add clickable links. Email and Print Chat While in chat, visitors can print or email the chat transcript. This lets them save the chat for future reference.
Real Assistant 4.4 is a ASP.NET script for Other scripts design by infinetSoftware.
It runs on following operating system: Windows.
Real Assistant enables your operators to chat one-on-one with your website visitors.
Operating system:Windows
Real Assistant 4.4 script details 
